Terms & Conditions

Terms and Conditions

The following Terms and Conditions apply to anyone placing an order on the website Duffy-Wear.com, which is owned by the registered trademark of PATO RICO, Comércio e Exportação de Artigos de Penas Lda, NIPC 500 843 872, headquartered at Av. Santos e Castro, 130-A, 1750-268 Lisbon (hereinafter referred to as "PATO RICO").

By using Duffy-Wear.com, you agree to the Terms and Conditions outlined below, as well as the Privacy Policy in force at the time of access. These Terms and Conditions comply with applicable European Union (EU) regulations.

1. Service Overview

Duffy-Wear.com provides a platform for ordering and purchasing products and/or services online. By completing a purchase, the user gains the status of "customer" and enters into a binding agreement with Duffy-Wear.com.

2. Acceptance of Terms and Conditions

Using Duffy-Wear.com implies full acceptance of these Terms and Conditions, the Privacy Policy, and any additional terms stated for specific products or services. Any updates to the Terms and Conditions will be made available on this website and communicated to customers if they significantly affect the terms of service.

3. Right of Withdrawal (Consumer Rights Directive 2011/83/EU)

Customers have the right to withdraw from a purchase within 14 calendar days without giving any reason. The withdrawal period starts from the day the customer receives the goods. To exercise the right of withdrawal, customers must notify Duffy-Wear.com via email at [email protected].

Refunds for withdrawn purchases will be processed within 14 days of receiving the returned goods or proof of return, using the same payment method as the original transaction unless otherwise agreed.

4. Product and Price Information

Duffy.pt provides clear and detailed information about its products and services, including:

  • Product descriptions, specifications, images, and videos.

  • Prices, including applicable VAT and shipping costs.

  • Availability of products and estimated delivery times.

Prices and product availability are subject to change without notice but will be honored as stated at the time of order confirmation.

5. Payment Methods

Duffy-Wear.com accepts the following payment methods:

  • Credit and debit cards

  • Multibanco

  • MB WAY

  • Bank transfer

Payment security is ensured in compliance with the Payment Services Directive 2 (PSD2) and other relevant EU regulations.

6. Order Fulfillment

Orders are processed once payment is confirmed. Customers will receive email notifications for order confirmation, payment receipt, and shipping updates.

7. Product Availability

All products on Duffy-Wear.com are subject to availability. If a product becomes unavailable after purchase, Duffy-Wear.com will notify the customer promptly and offer an alternative product, a delayed delivery, or a full refund.

8. Cancellation and Returns

  • Order Cancellation: Orders can be canceled before shipment by notifying Duffy.pt via email at [email protected].

  • Returns: Returned products must be in their original condition, packaging, and include all accessories and documentation.

9. Complaints and Dispute Resolution

Customers can submit complaints via:

Duffy.pt complies with the EU Online Dispute Resolution (ODR) Regulation. Customers can file disputes through the ODR platform: https://ec.europa.eu/consumers/odr.

10. Data Protection and Privacy (GDPR Compliance)

Duffy.pt processes personal data in accordance with the General Data Protection Regulation (GDPR). Customers can view the Privacy Policy on the website to understand how their data is collected, used, and protected. For data access or deletion requests, contact: [email protected].

11. Intellectual Property Rights

All content on Duffy-Wear.com, including text, images, videos, and branding, is protected by intellectual property laws. Unauthorized use or reproduction is prohibited without prior written consent from Duffy-Wear.com.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law and applicable EU legislation. Any disputes will be resolved in Portuguese courts, unless otherwise required by EU consumer protection laws.

13. Liability Disclaimer

Duffy.pt is not responsible for damages arising from the misuse of its services, unauthorized account access, or force majeure events. Customers should report issues promptly to [email protected].

14. Promotions and Discounts

Terms for promotional campaigns are subject to change and will be communicated on Duffy-Wear.com, our Social Media channels and/or email